Bahraini NIHR launches system for managing calls, receiving complaints remotely

Friday, April 17, 2020

The National Institution for Human Rights (NIHR) in Bahrain has launched an integrated system for managing phone calls to receiving complaints and inquiries remotely without the need for visiting the complaints center at the institution.

The decision is part of national precautionary efforts and preventive measures taken to prevent the spread of the coronavirus (COVID-19), and within NIHR's procedures to implement 80% teleworking.

The inauguration of the system is based on NIHR's keenness on achieving the highest levels of protection and promotion in human rights matters, and within the development and modernization of its communication.

It also aims to provide services in an integrated manner and find solutions to communicate with citizens and residents in light of the current challenges.

The team also monitors human rights situations through the media and social media, records and indexes them, and follows up on NIHR initiatives through a sophisticated electronic system to sort out complaints, Maria Khoury, the president of the institution said.

Bahrain News Agency